Privacy Policy

Our Privacy Policy

Your privacy is important to Edgar’s Mission Inc. (Edgar’s Mission).  This policy has been created to let you know how we collect, use and disclose your personal information through our websites, social media platforms and phone line.

Collection of personal information

In general, you can visit our website without revealing personal information about yourself.  However, we will collect personal information about you during your interactions with us including, when you shop in our online store, make a donation or become a sponsor, participate in an educational program, make an enquiry, request to find forever homes for animals through our social media platforms, request other assistance from us, post any information on our social media platforms or our website, sign up to volunteer, and sign up for our newsletter.

For the Edgar’s Mission online shop, you must register and create an account with us to use that service.  During the registration process, we will collect information such as your name, and email address.  During the purchasing process, we will also collect information such as your credit card details, and shipment address and contact number.  If we have trouble processing an order, we will use this information to contact you.

If you sign up to volunteer at Edgar’s Mission on our website, or on the phone, we will collect your name, and contact details, and other information that we request, and you choose to provide, in relation to that service.

If you subscribe to our newsletter through our website, we will collect your contact name and contact details to comply with your request.

If you ask us to help find forever homes for animals, we will collect your personal information (including name, contact details, and any photographs or other media that you provide to us for this purpose) and make it available on our social media platforms.

We may also collect and use non-personal information about your use of our website, such as your IP address and non-identifiable information that we collect through cookies, including:

  • session cookies, which exist only during one session and disappear when you close your browser software or turn off your computer, and are necessary to browse our website and use its features;
  • persistent cookies, which remain on your computer after you close your browser or turn off your computer, and record your preferences; and
  • third party cookies such as marketing cookies to help advertisers deliver more relevant advertising, or third party analytics services.

You can control certain types of cookies through your browser settings or other tools. We may also track general non-identifiable information about traffic on our website.

We will retain your personal information during the period that we provide any services to you, and for a reasonable period after you have ceased to use all of our services, unless otherwise required or permitted by law (in which case we will retain it for the period required or permitted by law). What is reasonable may differ depending on the circumstances, for example we may retain information for a longer period when you submit any queries or make any complaints to us.

If you provide someone else’s personal information to us, for example as part of a best buddy sponsorship or Gift of Kindness, it is your responsibility to make them aware of this privacy policy and the collections, uses and disclosures permitted by this privacy policy.

You do not have to provide any personal information to us, but if you do not do so we may not be able to provide the goods, services or information that you have requested from us.

Use of personal information

General use

We may use your personal information to communicate with you or respond to an enquiry, complaint, or request, and to process your donations and fulfil any orders.

Best Buddy sponsorship and Gift of Kindness

If your personal information is provided to us by someone else as part of a Best Buddy sponsorship or Gift of Kindness, we will only use your details to send you the sponsorship pack or gift pack (via email) and the postal pack (via post).  We will not use your details to send you any further communications, unless you subsequently provide consent for us to do so.

Direct marketing

We will use your personal information for direct marketing purposes if you have provided your information for that purpose (for example by signing up to our newsletter), or if you have subsequently provided consent for your information to be used in this way.

We may also contact you from time to time (by mail, telephone, email, SMS, social media platforms or any other appropriate means) with information about our services and products and other initiatives, which we think may be of interest to you.

You may choose not to receive these communications from us, by ‘opting out’ using the link on the direct marketing materials provided to you.  Alternatively, you can request to be removed from any mailing lists by emailing us at

Sharing your personal information

We may need to disclose your personal information to third parties:

  • to process payments and donations;
  • to provide delivery and mailing functions;
  • for insurance purposes;
  • for hosting, designing and providing customer experience management solutions on our website or social media accounts;
  • to track and interpret our website’s use and analytics;
  • otherwise as required by law.

As a result, we will share your information with those third party providers as necessary for the third party to provide certain services to you.   These third parties may also have their own separate privacy policies, and may disclose your personal information to their third party service providers in accordance with their privacy policies.

We may also disclose your personal information to buyer(s) if we sell some or all of our business.

You agree and hereby authorise us to disclose your personal information to our third party service providers, as outlined in this privacy policy. This includes but is not limited to disclosing your personal information to our third party insurance service provider or forwarding the details of any query or complaint to the relevant third party service provider, who may contact you directly.


Overseas Disclosure of personal information

We use third party platforms which may host your information overseas. Also, please be aware that personal information posted on our social media platforms may be available to overseas viewers.

Forums, Blogs & Discussions

If you elect to participate in a forum, blog or discussion on our website or social media platform, you are solely responsible for any personal information that you make available in that forum, blog, discussion or platform, and such personal information will remain visible on the website or platform. In addition, we do not and cannot control which third parties may access such information, and how they may use such information.

Access to personal information

If your personal information changes, you may request that our records be corrected or updated by logging into your account and updating it, or by emailing us at with your request.

You may also email us at this same address if you wish to access personal information records about you which we hold.


Links on the Edgar’s Mission site to external websites are not covered by this policy.

Changes to Privacy Policy

We may modify this privacy policy at any time, so please review it frequently. If we change our privacy policy, we may notify you by means of a notice on our website before the changes become effective.  Your continued use of our website or services after any such modification means that you accept the modified policy. Each time you use our website, or services, the latest version of the policy will apply.

Contact details

If you have questions or complaints regarding this privacy policy or our privacy practices, please contact us at or alternatively by mail to:

Edgar’s Mission
81 Bridies Lane
Lancefield, VIC 3435

We will respond to your questions or complaints as soon as practicable, and in any case within 30 days.